Instagram business account lost Facebook connection
The Instagram business account disconnected from the Facebook Page and cannot reconnect. The Page admin approves the request, but Instagram says the Page is already connected elsewhere.
Current outcome
Still Having Issues
Latest update
May 12, 2026
Issue state
Appears ongoing
Case timeline
Original issue, 3 approved replies, and 1 original poster updates
@ig_shop_admin
Original posterMay 12, 2026The Instagram business account disconnected from the Facebook Page and cannot reconnect.
The Page admin approves the request, but Instagram says the Page is already connected elsewhere.
@security_check
Community memberHelpful recovery stepsMay 12, 2026Record Page URL, Instagram username, business ID, admin role, and whether Commerce Manager shows the account.
@ig_shop_admin
Community memberShared follow-up updatesFollow-up updateMay 12, 2026Commerce Manager still shows the old connection, but Instagram settings do not.
@mark_dev
Community memberFrequent helperHelpful recovery stepsMay 12, 2026For this Instagram business manager report, update the thread with the exact screen wording and avoid posting private codes or full document details.
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