Instagram account locked after new phone login
Logging in from a new phone triggered a security check that cannot be completed. The old phone is broken. Email confirmation works, then it asks me to approve from the old device.
Current outcome
Still Having Issues
Latest update
May 12, 2026
Issue state
Appears ongoing
Case timeline
Original issue, 3 approved replies, and 1 original poster updates
@newphone_lock
Original posterMay 12, 2026Logging in from a new phone triggered a security check that cannot be completed.
The old phone is broken. Email confirmation works, then it asks me to approve from the old device.
@creator_help
Community memberHelpful recovery stepsMay 12, 2026Mention old and new device models, email access, phone number status, and whether any web session remains active.
@newphone_lock
Community memberShared follow-up updatesFollow-up updateMay 12, 2026No web session is active. I still have the same phone number.
@mark_dev
Community memberFrequent helperHelpful recovery stepsMay 12, 2026For this Instagram login problems report, update the thread with the failed recovery step and avoid posting private codes or full document details.
Follow-up helps people with the same issue
Did anything improve? Share what changed, what partially worked, the timing, and any recovery step that was actually useful.