Meta Pay keeps rejecting my identity
My name matches the payment method, but verification says the document cannot be accepted. The same ID works elsewhere, but Meta Pay rejects it without saying what field is wrong.
Current outcome
Still Having Issues
Latest update
May 12, 2026
Issue state
Appears ongoing
Case timeline
Original issue, 4 approved replies, and 3 original poster updates
@mira.pay
Original posterMay 12, 2026My name matches the payment method, but verification says the document cannot be accepted.
The same ID works elsewhere, but Meta Pay rejects it without saying what field is wrong.
@mira.pay
Community memberShared follow-up updatesFollow-up updateMay 12, 2026Check if the legal name, country, birth date, and payment method name match. Do not post document photos in a public thread.
@mira.pay
Community memberShared follow-up updatesFollow-up updateMay 12, 2026The legal name matches. My address changed last month, so maybe the old payment profile is the issue.
@cardcase
Community memberHelpful recovery stepsMay 12, 2026Address mismatch caused my card to decline after verification. I had to update billing address before identity review moved forward.
@mira.pay
Community memberShared follow-up updatesFollow-up updateMay 12, 2026Add old versus current country, payment method type, and whether the rejection happens instantly or after a review delay.
Follow-up helps people with the same issue
Did anything improve? Share what changed, what partially worked, the timing, and any recovery step that was actually useful.