Verification Issue Support Discussions at 1-650-543-4800
Meta Pay verification failed, Facebook identity verification, Instagram verification problems, ID review, and document rejection discussions.
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Meta Pay receiving money disabled
The account can open Meta Pay but cannot receive money from friends. Senders get an unavailable message. My wallet says identity review may be required.
Meta Pay cannot add debit card
Adding a debit card fails before verification completes. The card works elsewhere. Meta Pay says it cannot verify this card right now.
Meta Pay payment method locked after chargeback
A payment method is locked after a disputed charge was reversed by the bank. The chargeback was for a failed transfer. Now every card says unavailable.
Meta Pay bank account verification failed
Bank account verification fails even though routing and account numbers are correct. The micro-deposit never arrived. Re-adding the bank gives the same error.
Meta Pay refund not received on card
Meta Pay shows a refund, but the money has not returned to the card. The failed payment was reversed in Meta Pay history. My bank still shows the original charge pending.
Meta Pay card declined even though bank approved
The bank says the card is fine, but Meta Pay declines every transaction immediately. My bank does not show any declined attempt. Meta Pay rejects before a bank alert appears.