Meta Pay identity review started after refund
Identity review began immediately after a failed payment refund was requested. Before the refund, sending worked. Now the account asks for ID and all payments are blocked.
Current outcome
Still Having Issues
Latest update
last reply May 12, 2026
Issue state
Appears ongoing
Case timeline
Original issue, 3 approved replies, and 1 original poster updates
@refund_review
Original posterMay 12, 2026Identity review began immediately after a failed payment refund was requested.
Before the refund, sending worked. Now the account asks for ID and all payments are blocked.
@rakesh87
Community memberFrequent helperHelpful recovery stepsMay 12, 2026Connect the refund timeline to the identity review. Include failed transaction status, refund status, and document request wording.
Helpful details
- Include failed transaction status, refund status, and document request wording.
@refund_review
Community memberShared follow-up updatesFollow-up updateMay 12, 2026The document request appeared about ten minutes after I reported the failed payment.
@anna.logs
Community memberFrequent helperHelpful recovery stepsMay 12, 2026For this Meta Pay verification issues report, update the thread with the failed recovery step and avoid posting private codes or full document details.
Follow-up helps people with the same issue
Did anything improve? Share what changed, what partially worked, the timing, and any recovery step that was actually useful.