Facebook checkpoint asks for unavailable device
Checkpoint requires approval from a phone that was lost and is no longer signed in. The phone was wiped after being lost. Login still says approve from that device.
Current outcome
Still Having Issues
Latest update
last reply May 12, 2026
Issue state
Appears ongoing
Case timeline
Original issue, 3 approved replies, and 1 original poster updates
@device_lost
Original posterMay 12, 2026Checkpoint requires approval from a phone that was lost and is no longer signed in.
The phone was wiped after being lost. Login still says approve from that device.
@lucas.pay
Community memberFrequent helperHelpful recovery stepsMay 12, 2026Mention the lost device model, wipe date, current email access, phone number status, and any remaining trusted browser.
@device_lost
Community memberShared follow-up updatesFollow-up updateMay 12, 2026I still have the same SIM card, but the approval prompt never sends SMS.
@sophie
Community memberFrequent helperHelpful recovery stepsMay 12, 2026For this Facebook login problems report, update the thread with the timeline and device used and avoid posting private codes or full document details.
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Did anything improve? Share what changed, what partially worked, the timing, and any recovery step that was actually useful.