Business Manager restricted without warning
Admin access changed after an unusual login warning and the business assets are now restricted. The admin role vanished after a security prompt. Ads and Page access are both limited.
Current outcome
Still Having Issues
Latest update
May 12, 2026
Issue state
Appears ongoing
Case timeline
Original issue, 6 approved replies, and 2 original poster updates
@maria.ads
Original posterMay 12, 2026Admin access changed after an unusual login warning and the business assets are now restricted.
The admin role vanished after a security prompt. Ads and Page access are both limited.
@lucas
Community memberFrequent helperCommunity contributorMay 12, 2026List the business ID, Page name, changed role, and whether two-factor was enabled before the warning.
@maria.ads
Community memberShared follow-up updatesFollow-up updateMay 12, 2026Two-factor was enabled for my account. The other admin still sees the Page, but ad account changes are blocked.
@ads_maria
Community memberHelpful recovery stepsMay 12, 2026Ask the other admin to check Business Support Home for the exact restriction. Sometimes the personal profile is fine but the business asset is limited.
Helpful details
- Ask the other admin to check Business Support Home for the exact restriction.
@lucas
Community memberFrequent helperCommunity contributorMay 12, 2026Do not remove admins while it is under review. Record who had access before the warning and whether any payment method was changed.
Helpful details
- Do not remove admins while it is under review.
- Record who had access before the warning and whether any payment method was changed.
@maria.ads
Community memberShared follow-up updatesFollow-up updateMay 12, 2026The other admin found a review request under Account Quality. It mentions suspicious activity but gives no date.
@anna.logs
Community memberFrequent helperHelpful recovery stepsMay 12, 2026Marking this answered for now: submit business ID, Page URL, ad account ID, restriction text, 2FA status, and the unusual login timestamp.
Follow-up helps people with the same issue
Did anything improve? Share what changed, what partially worked, the timing, and any recovery step that was actually useful.